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English / Indonesia
Redefining Loyalty Programs

"A new customer is good for business,
but it is repeat customers who make the business a success"

We are a data-driven consumer behavior, marketing and loyalty analytics company, with capabilities ranging from loyalty program strategy development, design, management and analytics.



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WHY DO YOU NEED A LOYALTY PROGRAM?




Many customers in Indonesia are still more loyal to discounts, not brands. Customers generally follow promotion after promotion in determining their choice of products or services. This behavior is creating problems for businesses in retaining their customers and ends up costing them more in the long run. We feel that each business operates differently and there is no standard loyalty program that can fit all businesses, therefore a tailored loyalty program is imperative for brands to connect and engage with their customers especially when there are multiple businesses to run at the same time. An effective loyalty program can help brands implement an integrated customer-centric strategy and to operate the program as a profit-center instead of a cost-center.
WHAT WE OFFER

CONSULT
Our team of experts will consult with you to help you design the most effective loyalty programs that is profitable for the business and at the same time rewarding for members.
DESIGN & BUILD
Using research and stakeholders' data, we design a tailored loyalty program using advanced mathematical model and build a solid platform with evolved technologies that fits best to your business.
OPERATE
We will have a dedicated team of specialist that can help manage and operate the loyalty program ensuring members are effectively rewarded and brands are earning revenues.
TRADE
Through our network of partnerships and loyalty programs across different sectors, you will be able to sell and trade points via member.id in order to reward members making your own loyalty programs more attractive & valuable.
WHY US ?

COLLABORATIVE
We work together with our clients to find the right solution and grow together with their business
COLLABORATIVE
CUSTOMER INTELLIGENCE
Understands your customers behavior and get the right insights from them
CUSTOMER INTELLIGENCE
PERSONALIZED SOLUTION
Discover how to engage your customers and create a valuable loyalty experience for them
PERSONALIZED SOLUTION
DESIGN
Design the best end-to-end loyalty-program experience for your customers. Our team of experts will ensure a seamless experience across all customer touch points
DESIGN
MAXIMUM OPTIMIZATION
Collect, analyze and segment the data to get customer insights to create a targeted-marketing strategies and solutions. Data drives loyalty, and loyalty drives data
MAXIMUM OPTIMIZATION
ADDITIONAL REVENUE
Turning your cost-center into a profit center through tailored loyalty program
ADDITIONAL REVENUE
ABOUT US


Our company was build by a team of people who gets geeky about collecting points, we are avid travelers and consumers who have experienced first-hand the benefits of staying loyal to a brand. We feel that other people should be able to experience the same advantage. That is why member.id was conceived. Our mission is to change the loyalty landscape in Indonesia by offering capabilities ranging from loyalty program strategy development, design, management and analytics.
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CONTACT US
Hello, please let us know how we can help redefine your loyalty program

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info@member.id
+6221 2128 2126
PT Global Loyal Sejahtera
Kota Kasablanka
88 Office Tower, 9th Floor
Jakarta 12870



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