MEMBER.ID

Redefining Loyalty Programs

MEMBER.ID

Redefining Loyalty Programs

A new customer is good for business, but repeat customers are those who make the business successful.

A new customer is good for business, but repeat customers are those who make the business successful.

blurred background close up coffee cup 908284 1

Why do you need a Loyalty Program?

Many customers in Indonesia are still more loyal to discounts, not brands. Customers generally follow promotion after promotion in determining their choice of products or services. The behavior is creating problems for businesses in retaining their customers and results in costing them more in the long run. We feel that each business operates differently and there is no standard loyalty program that can fit all businesses, therefore a tailored loyalty program is imperative for brands to connect and engage with their customers especially when there are multiple businesses to run at the same time. An effective loyalty program can help brands implement an integrated customer-centric strategy and to operate the program as a profit-center instead of a cost-center.

blurred background close up coffee cup 908284 1

Why do you need a Loyalty Program?

Many customers in Indonesia are still more loyal to discounts, not brands. Customers generally follow promotion after promotion in determining their choice of products or services. The behavior is creating problems for businesses in retaining their customers and results in costing them more in the long run. We feel that each business operates differently and there is no standard loyalty program that can fit all businesses, therefore a tailored loyalty program is imperative for brands to connect and engage with their customers especially when there are multiple businesses to run at the same time. An effective loyalty program can help brands implement an integrated customer-centric strategy and to operate the program as a profit-center instead of a cost-center.

Why Us?


Collaboration

Work with clients to find the right solutions and grow with your business.

Customer Intelligence

Recognize your consumer behavior and get
more ideas and
understand them about your business


Unique Solution

Get what your customers want and create a unique experience for their customers.

Supervision by Experts

Our experts will design the best loyalty program for your customers. We will ensure the customer experience at all points of interaction as the program runs smoothly.

Maximum Optimization

We collect, analyze and
sort data to get information that can be used by your business. Thus creating data driven loyalty and loyalty generating data.


Extra Revenue

Earn additional revenue
for your company from loyalty programs.

What we offer

Design

Our team of experts will consult with you to help you design the most effective loyalty programs that is profitable for the business and at the same time rewarding for members.

Build

Using research and stakeholders’ data, we design a tailored loyalty program using advanced mathematical model and build a solid platform with evolved technologies that fits best to your business.

Operate

We will have a dedicated team of specialist that can help manage and operate the loyalty program ensuring members are effectively rewarded and brands are earning revenues.

Trade

Through our network of partnerships and loyalty program management across different sectors, different brands will also be able to sell and trade points via member.id in order to reward members making each brand’s own loyalty programs more attractive and valuable.

Our Clients & Partners

Our Clients & Partners

About Us

Member.id is a loyalty consulting and technology firm helping businesses and brands create long-term and profitable loyalty solutions.

Our company was built by a team of people who gets geeky about collecting points, we are avid travelers and consumers who have experienced first-hand the benefits of staying loyal to a brand. We feel that other people should be able to experience the same advantage.

That’s why member.id was conceived. Our mission is to change the loyalty landscape in Indonesia by offering capabilities ranging from loyalty program strategy development, design, management and analytics.

About Us

Member.id is a loyalty consulting and technology firm helping businesses and brands create long-term and profitable loyalty solutions.

Our company was built by a team of people who gets geeky about collecting points, we are avid travelers and consumers who have experienced first-hand the benefits of staying loyal to a brand. We feel that other people should be able to experience the same advantage.

That’s why member.id was conceived. Our mission is to change the loyalty landscape in Indonesia by offering capabilities ranging from loyalty program strategy development, design, management and analytics.

Our Team & Advisors

Senior VP of Operations Member.id

Agnes Kumala

Senior VP of Operations Member.id
Agnes is currently leading the Operations and Account Management team at Member.id, with a strong background in project management in the United States (Deloitte), Agnes brings in her expertise in providing tailored loyalty marketing strategy, analytics and solutions to her clients.
She has a proven track record in managing all levels of stakeholders including managing the collaboration of cross-functional teams from technical, finance, accounting, operations to marketing in ensuring a successful project delivery for multiple clients.
Chief Executive Officer Member.id

Marianne Rumantir

Chief Executive Officer Member.id
Marianne is an aviation geek and points obsessed traveler with extensive experience working as a senior marketing and loyalty professional in multinational companies in Indonesia (HSBC), Australia (NAB, JLL)  and the United States as well as establishing a number of hospitality and an e-commerce business in Australia and the US which has earned her several Awards.
Passionate about making a difference, Marianne aims to change the loyalty landscape in Indonesia through innovation and creating valuable reward experiences for members while assisting companies in maximizing profits through a well-designed loyalty program.
Chief Strategy Officer Member.id

Robert Tedja

Chief Strategy Officer Member.id
With a strong background in consulting in Indonesia and Canada (Deloitte Consulting), strategy and analytics (CIBC). Robert is a seasoned strategist with a passion in technology and data analytics.
Robert’s past experiences include e-Payments business transformation roadmap development for a leading telecommunications company in Indonesia, including organizational alignment and product positioning strategy, channel strategy improvement, market research to size government accounting systems market in 4 countries across Southeast Asia and commercial due diligence.
Managing Partner East Ventures

Willson Cuaca

Managing Partner East Ventures
Willson is co-founder and managing Partner of East Ventures, one of the most active early stage venture funds focused on the South East Asian Market. Willson brings in experience in ecosystem building, product/market fit and strategic advice with his investment into hundreds of startups in the region.
East Ventures is one of the early investors in unicorn’s such as Tokopedia and Traveloka, with MEMBER.ID joining their brilliant portfolio. East Ventures is well positioned to experience all the major milestones in Indonesia’s startup scene,  working together with founders and stakeholders to develop the industry from a nascent ecosystem. 
CEO Loket (Go-Jek Group)

Edy Sulistyo

CEO Loket (Go-Jek Group)
Edy is a serial tech entrepreneur who has founded and exited several startups such as eEvent, OW.com and Kamus.net. He is currently the founder and CEO of LOKÉT (acquired by GO-JEK), a technology company that focuses on making the best experience for events and entertainments. In the past, he founded and architected a number of companies and web products including Katolik.com, FilesUpload, DNOrganizer, iConvert, Parking- Hub, CircleMail and OpenStub. 
CEO of Bitcoin.co.id

Oscar Darmawan

CEO of Bitcoin.co.id
Oscar co-founded Bitcoin.co.id, now indodax.com, and Tokenomy, the biggest blockchain startup in Indonesia which facilitates cryptocurrency trading for over 1.2 million registered members. Bitcoin.co.id has become the largest cryptocurrency platform in South East Asia. In the past four years, Oscar has been focusing on building the blockchain ecosystem in Indonesia. He graduated from Monash University, majoring in Information Technology and System. 

Our Team & Advisors

CEO Member.id

Marianne Rumantir

CEO Member.id
Marianne is an aviation geek and points obsessed traveler with extensive experience working as a senior marketing and loyalty professional in multinational companies in Indonesia (HSBC), Australia (NAB, JLL)  and the United States as well as establishing a number of hospitality and an e-commerce business in Australia and the US which has earned her several Awards.
Passionate about making a difference, Marianne aims to change the loyalty landscape in Indonesia through innovation and creating valuable reward experiences for members while assisting companies in maximizing profits through a well-designed loyalty program.
Chief Strategy Officer Member.id

Robert Tedja

Chief Strategy Officer Member.id
With a strong background in consulting in Indonesia and Canada (Deloitte Consulting), strategy and analytics (CIBC). Robert is a seasoned strategist with a passion in technology and data analytics.
Robert’s past experiences include e-Payments business transformation roadmap development for a leading telecommunications company in Indonesia, including organizational alignment and product positioning strategy, channel strategy improvement, market research to size government accounting systems market in 4 countries across Southeast Asia and commercial due diligence.
Senior VP of Operations Member.id

Agnes Kumala

Senior VP of Operations Member.id
Agnes is currently leading the Operations and Account Management team at Member.id, with a strong background in project management in the United States (Deloitte), Agnes brings in her expertise in providing tailored loyalty marketing strategy, analytics and solutions to her clients.
She has a proven track record in managing all levels of stakeholders including managing the collaboration of cross-functional teams from technical, finance, accounting, operations to marketing in ensuring a successful project delivery for multiple clients.
Managing Partner East Ventures

Willson Cuaca

Managing Partner East Ventures
Willson is co-founder and managing Partner of East Ventures, one of the most active early stage venture funds focused on the South East Asian Market. Willson brings in experience in ecosystem building, product/market fit and strategic advice with his investment into hundreds of startups in the region.
East Ventures is one of the early investors in unicorn’s such as Tokopedia and Traveloka, with MEMBER.ID joining their brilliant portfolio. East Ventures is well positioned to experience all the major milestones in Indonesia’s startup scene,  working together with founders and stakeholders to develop the industry from a nascent ecosystem. 
CEO Loket (Go-Jek Group)

Edy Sulistyo

CEO Loket (Go-Jek Group)
Edy is a serial tech entrepreneur who has founded and exited several startups such as eEvent, OW.com and Kamus.net. He is currently the founder and CEO of LOKÉT (acquired by GO-JEK), a technology company that focuses on making the best experience for events and entertainments. In the past, he founded and architected a number of companies and web products including Katolik.com, FilesUpload, DNOrganizer, iConvert, Parking- Hub, CircleMail and OpenStub. 
CEO of Bitcoin.co.id

Oscar Darmawan

CEO of Bitcoin.co.id
Oscar co-founded Bitcoin.co.id, now indodax.com, and Tokenomy, the biggest blockchain startup in Indonesia which facilitates cryptocurrency trading for over 1.2 million registered members. Bitcoin.co.id has become the largest cryptocurrency platform in South East Asia. In the past four years, Oscar has been focusing on building the blockchain ecosystem in Indonesia. He graduated from Monash University, majoring in Information Technology and System. 

Contact Us

Member.id - The Maja Building
(021) 27934599
info@member.id